1-Year Replacement Warranty

Included with the Complete Bundle and the 2-Player Bundle.

Who's behind this warranty

We are. This is RetroVerse's own promise to you, not a manufacturer's or anyone else's, so you'll only ever deal with us.

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What's covered

• Which orders: the Complete Bundle and the 2-Player Bundle (both consoles). It covers you and anyone you gave it to as a gift.
• Which parts: the console, the SD card or cards that came with your bundle, and the charging cable.
• What kind of problems: faults that show up with normal use.
• How long: 12 months from the day your order was delivered.

Console Only orders and accessories bought on their own aren't part of this warranty, unless it was listed on the product page when you ordered. They're still covered by our 30-Day Money-Back Guarantee and by your legal rights.

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What we'll do

• If one part has failed, we'll replace that part. For example, a faulty SD card gets swapped for a working one.
• If the console itself has the fault, we'll replace the console.
• We'll cover the shipping on replacements.
• If we can't get you a working replacement, we'll refund that item.
• And we'll always do anything else the law requires.

There's no limit on how many times you can use it during the 12 months. A replacement is covered for the rest of your original 12 months, or longer if the law gives you more.

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What's not covered

• Damage from drops, spills, misuse or modifications.
• Normal cosmetic wear.
• Lost or stolen devices.

Opened it up, swapped the SD card or changed the software? That alone doesn't cancel your warranty. We'd only say no if the problem was caused by something on the list above.

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How to make a claim

• Email support@retroversepro.com with your order number and a quick note about what's going on.
• We'll look up your order and might ask for a photo or a short video.
• If a quick fix is likely to solve it, we may suggest one first.

We reply within 12–24 hours. How long a replacement takes to ship can vary, so we'll give you an estimate when we approve your claim.

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Earlier orders and other warranties

This warranty covers Complete and 2-Player Bundles ordered on or after September 18, 2026, when we started including it.

Bought our 2-Year Extended Warranty add-on? It still applies to your order, on the terms you got when you bought it.

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Your legal rights

This warranty is on top of your rights under the law, never instead of them, including any implied warranties or legal guarantees that apply to your purchase. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and country to country.

Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.